Dear Customers!
It is very important for all customers to understand that travel agency runs like every other industry in Australia.
We can only deal with matters based under IATA regulations and airline policies.
Any changes or refunds can only be based under airlines policies!!!, we have no right to deal solely on our own or as a customer wishes.
During this crucial time we are doing our very best to assist all customers.
We charge a little amount service fee to be able continue operating, if you dont support us we wont be able to continue running and support you.
Thank you for understanding.
Important Information for Consumers:
Due to the coronavirus (COVID-19) and government restrictions imposed on the population and travel, travel agents
are experiencing an unprecedented volume of enquiries to change or cancel travel plans.
We ask for your patience at this time, as your agent does their utmost best to manage an incredibly high level of requests, including yours.
Cancellation/Changing Service Fees:
The ACCC has advised that if your travel is cancelled due to government restrictions, this changes your rights under the
consumer guarantees. The terms and conditions of your contract will determine what cancellation/service fees may be applied. This
may also include any ‘force majeure’ clause which may limit liability or detail what is to occur in such circumstances.
If this is not stipulated, the pandemic may give rise to what is called a ‘frustrated contract’ at common law or under legislation in some
States. This allows ‘reasonable expenses’ to be deducted.Travel agents, like everyone else, deserve to be paid for work that
they do especially in situations like this which are not of their making and which are considerably more complex and time consuming than
normal.Travel agents make their revenue when they make the booking and the customer takes the travel, they do not receive revenue from
suppliers for cancellations.The COVID-19 pandemic has presented a very difficult set of circumstances for both travel agents and their customers. In some
circumstances travel agents will charge a fee for the work being done to cancel or re-arrange bookings. It is both fair and reasonable
that travel agents are paid for the work they undertake and in order to operate their business.
Delays:
These delays are not the fault of the travel agent but are due to government imposed restrictions. Travel agents are facing an incredibly high level of requests and please understand that they are doing all they can in the face of this pandemic to service consumers as best they are able.
It is very important for all customers to understand that travel agency runs like every other industry in Australia.
We can only deal with matters based under IATA regulations and airline policies.
Any changes or refunds can only be based under airlines policies!!!, we have no right to deal solely on our own or as a customer wishes.
During this crucial time we are doing our very best to assist all customers.
We charge a little amount service fee to be able continue operating, if you dont support us we wont be able to continue running and support you.
Thank you for understanding.
Important Information for Consumers:
Due to the coronavirus (COVID-19) and government restrictions imposed on the population and travel, travel agents
are experiencing an unprecedented volume of enquiries to change or cancel travel plans.
We ask for your patience at this time, as your agent does their utmost best to manage an incredibly high level of requests, including yours.
Cancellation/Changing Service Fees:
The ACCC has advised that if your travel is cancelled due to government restrictions, this changes your rights under the
consumer guarantees. The terms and conditions of your contract will determine what cancellation/service fees may be applied. This
may also include any ‘force majeure’ clause which may limit liability or detail what is to occur in such circumstances.
If this is not stipulated, the pandemic may give rise to what is called a ‘frustrated contract’ at common law or under legislation in some
States. This allows ‘reasonable expenses’ to be deducted.Travel agents, like everyone else, deserve to be paid for work that
they do especially in situations like this which are not of their making and which are considerably more complex and time consuming than
normal.Travel agents make their revenue when they make the booking and the customer takes the travel, they do not receive revenue from
suppliers for cancellations.The COVID-19 pandemic has presented a very difficult set of circumstances for both travel agents and their customers. In some
circumstances travel agents will charge a fee for the work being done to cancel or re-arrange bookings. It is both fair and reasonable
that travel agents are paid for the work they undertake and in order to operate their business.
Delays:
These delays are not the fault of the travel agent but are due to government imposed restrictions. Travel agents are facing an incredibly high level of requests and please understand that they are doing all they can in the face of this pandemic to service consumers as best they are able.
Quarantine arrangements for international travellers
A mandatory quarantine fee will apply to international travellers returning to NSW.
The NSW Government will begin to charge international travellers for their hotel quarantine accommodation from 12:01am Saturday, 18 July.
Travellers who purchased their flights before 11:59pm 12 July AEST will be excluded from quarantine fees. Conditions apply and evidence will need to be supplied. These travellers will still be required to quarantine in government arranged accommodation.
The NSW Government will invoice travellers a fixed fee at the end of their stay.
From 1 August 2020 all passengers arriving in Dubai or Abudhabi and Doha from any destination, including passengers connecting in Dubai or Abudhabi and Doha must have a negative COVID-19 test certificate to be accepted on the flight. The test must be taken a maximum of 96 hours before departure. This excludes children under the age of 12 and passengers who have a moderate or severe disability.
Certificate only accepted through (Approved Pure Health Facilities https://www.preflighttest.com/account/login
Dear Valued Customers:
As per the directive issued by the Australian Government in the late afternoon of 3 July 2020, all international flights arriving into Sydney after 00:01am 4 July 2020 will be subject to a cap of 50 passengers per flight. This passenger cap will remain in place for two weeks,until 11:59pm 17 July 2020. This cap has been necessary as there is very limited capacity to quarantine passengers in Sydney by the Australian Government.
Note: Flights out of Sydney are not restricted.
EMIRATES:
Update as 09 Apr 2021
Tickets booked and issued on or after 01 October 2020 with at least one coupon with a scheduled Emirates departure on or before 30 September 2021 have the following options available:
Changes and Reissues:
Tickets to be rebooked in ticketed RBD to an alternate flight or to/from the nearest EK online gateway, to/from DXB or within the same region where EK flights are operating.
If seats are not available in the ticketed RBD, applicable fare difference to the higher RBD to be charged.
No reissue fee to be collected.
If a passenger wishes to rebook/reissue to another region, no reissue fee to be collected, however fare difference (if any) will need to be collected.
Reroute on journeys involving fifth freedom are restricted to fifth freedom routes only. (If the itinerary on the original ticket did not include Dubai, then you are only able to change the routing to an itinerary that does not include Dubai.)
Keep your ticket:
A passenger holding an eligible ticket can cancel their existing booking and the original ticket can be kept with an open coupons status for 760** days from the date of the original ticket issue.
**Passengers holding an eligible ticket originally issued on/after 01Oct20 and on/before 31Mar21 will be extended for an additional 365 days from date of original ticket issue. Passengers must contact you, the booking agent prior to the 760 day ticket expiry in order to avail either of the following options;
1. Existing ticket must be reissued at face / residual value as payment for a new ticket for any date/flight. Refer to Changes and Reissues above for the options available for changing an itinerary
2. Existing ticket can be converted to an EMD valid for refund balance only
3. Existing ticket can be submitted for refund without penalty
$100 service fee per ticket applicable on all schedule/changes
Refund:
• Ticket can be refunded in full without penalty.
$100 service fee per ticket applicable on all Economy class refund
$200 service fee per ticket applicable on all Business class refund
Changes:
If passengers wishes to rebook/change to another region, airline penalty is waived but airfare difference fees must be paid
Keep Your Ticket:
Original ticket can be kept with an open coupon status for 760 days from date of original ticket issue.
This ticket will then be accepted at face/residual value as payment for a new ticket for any date/flight.
ETIHAD:
Update as 28 Mar 2021
Rebooking/re-issue
• Multiple change is permitted
• No penalty or fare difference apply
• Fly on or before 30 Sep 2021 within the same RBD / booking class and zone fees are waived
• Booking made to travel from 01 Oct 2021 airline penalty and airfare difference is applicable
• Any subsequent changes outside this policy will be subject to normal reissue fees and full charge
$100 service fee per ticket applicable on all schedule
Refund:
Refund only applicable on flight has been cancelled or not operated
$100 service fee per ticket applicable on all Economy class refund
$200 service fee per ticket applicable on all Business class refund
QATAR:
Update as 28 Oct 2020
Rebooking/re-issue
• Fly on or before 31 Dec 2021
• Multiple change is permitted
• No penalty or fare difference apply
• Booking made to travel before 31 Dec 2021 airline penalty and airfare difference fees are waived
• All travel must be completed on/before 31 December 2021
• Ticket can be held in credit valid for 12 months from the date of purchase
$100 service fee per ticket applicable on all schedule/change
Refund:
• Refund is applicable for unused ticket flying before 31 Dec 2020 ( Note: taxes are non refundable )
$100 service fee per ticket applicable on all Economy class refund
$200 service fee per ticket applicable on all Business class refund
For passengers that have not been affected by cancellations, travel restrictions and/or schedule changes:
Change fees and reissue fees will be applied
Refund is not applicable
All airlines service fees:
$70 service fee per ticket applicable for reschedule / change
$100 service fee per ticket applicable on all Economy class refund
$200 service fee per ticket applicable on all Business class refund
