Booking Terms and Conditions:
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Flights R us Agency.
These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.
We will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking and that person will bind all such travelers to these terms and conditions.
Passports and Visas:
All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travelers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on (02) 8880 4005.
Umrah e-Visa Validity:
1 The eVisa will be valid for one year from the date of issuance.
2 The eVisa will be valid for multiple entries, unless stated otherwise on the specific eVisa.
3 The maximum length of stay allowed under the eVisa is 3 months per visit to KSA, with no more than 90 days per year.
4 If you are granted an eVisa, it cannot be extended.
5 If the eVisa expires before entry to KSA, you must apply again and another application fee must be paid.
6 The pilgrims only can use the visa outside of hajj season.
Travel insurance:
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.
Travel Advice:
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
Prices:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.
We don't provide any written quote for any purposes, as quotes , dates and seats can be changed any moment.
Changes and Cancellation Fees:
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including over the phone bookings and bookings made with a consultant):
Changes to International or Domestic flights will be confirmed only after we receive full payment fees.
Change of name/flight schedule/cancel, our service fee is between $70 to $280 depends on situation + airlines fees.
Cancellation or changes to International bookings within 5 hours of the booking time will incur a fee of $75 per passenger per booking.
Cancellations to International bookings will incur a fee from $600 per passenger per pax per booking in addition to booking class and supplier fees.
Cancellations to international bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.
Changes to International bookings will incur a fee from $325 per passenger per booking in addition to seats availability + airfare difference if applicable.
Noshow cancellation also incur supplier fees which can be up to 100% of the cost of the booking.
As per supplier rules Economy Saver tickets are non-refundable, only Flex and Flex plus tickets are 50% to %90 refundable.
Any fees for such change or cancellation must be made via cash or bank transfer or credit card with 2% surcharge fee.
For urgent flight schedule for outside business time you need to call the airline directly.
Supplier Change and Cancellation Fees:
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Agency:
We act as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators. Our obligation is to make travel booking on your behalf and to arrange relevant contracts between you and travel service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason (excluding fault by us) any travel service provider is unable to provide the services for which you have contracted, you remedy lies against that provider and not with us.
Deposit and Final Payment:
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payments by Credit Card and Debit Card:
Credit card surcharges of 2% for Visa and MasterCard, American Express will apply when paying by credit card.
Debit card surcharges of 2% for debit card Visa and MasterCard, will apply when paying by debit card.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
We only accept card payment over the phone after we receive a photo of the card confirming name on the card and passenger name is matched.
Taxes:
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.
Privacy Policy:
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at www.flightsrus.com.au or in store. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.
The fact on COVID-19 situation
It is very important for all customers to understand that travel agency runs like every other industry in Australia.
We can only deal with matters based under IATA regulations and airline policies.
Any changes or refunds can only be based under airlines policies!!!, we have no right to deal solely on our own or as a customer wishes.
During this crucial time we are doing our very best to assist all customers.
We charge a little amount service fee to be able continue operating, if you dont support us we wont be able to continue running and support you.
Thank you for understanding.
Important Information for Consumers:
Due to the coronavirus (COVID-19) and government restrictions imposed on the population and travel, travel agents
are experiencing an unprecedented volume of enquiries to change or cancel travel plans.
We ask for your patience at this time, as your agent does their utmost best to manage an incredibly high level of requests, including yours.
Cancellation/Changing Service Fees:
The ACCC has advised that if your travel is cancelled due to government restrictions, this changes your rights under the
consumer guarantees. The terms and conditions of your contract will determine what cancellation/service fees may be applied. This
may also include any ‘force majeure’ clause which may limit liability or detail what is to occur in such circumstances.
If this is not stipulated, the pandemic may give rise to what is called a ‘frustrated contract’ at common law or under legislation in some
States. This allows ‘reasonable expenses’ to be deducted.Travel agents, like everyone else, deserve to be paid for work that
they do especially in situations like this which are not of their making and which are considerably more complex and time consuming than
normal.Travel agents make their revenue when they make the booking and the customer takes the travel, they do not receive revenue from
suppliers for cancellations.The COVID-19 pandemic has presented a very difficult set of circumstances for both travel agents and their customers. In some
circumstances travel agents will charge a fee for the work being done to cancel or re-arrange bookings. It is both fair and reasonable
that travel agents are paid for the work they undertake and in order to operate their business.
Delays:
These delays are not the fault of the travel agent but are due to government imposed restrictions. Travel agents are facing an incredibly high level of requests and please understand that they are doing all they can in the face of this pandemic to service consumers as best they are able
